FAQ
Everything you need to know about ordering, payments, account help, and customer support at GBVita.
Start here
Three quick paths to help you place an order, choose a payment method, or contact support.
How to order
Order in 8 steps, from cart to checkout confirmation.
Payment methods
Credit card, FPX, GrabPay, TnG, Boost, ShopeePay, Stripe, and offline bank transfer on request.
Need more help
Email info@gbvita.com or call +60 16-3606833 if you still need support.
Common questions
The most common support questions about account access, cancellations, and transaction details.
Invoice / Cheque / Offline Bank Transfer
We support offline bank transfer for customers who need invoice, cheque, or manual transfer arrangements.
Bank transfer details are provided on request. Please contact our support team before making payment so we can share the correct bank information with you.
After payment, please email the following details
- Bank name
- Banking date
- Banking time
- Banking reference number
- Total amount paid
- Order number
Please send the payment details to info@gbvita.com.
Note: Purchased products will not be delivered until payment confirmation has been received and verified.
Still need help?
Reach our support team at info@gbvita.com or +60 16-3606833 and we will help you as soon as possible.
